PRIVACY POLICY

At FTF Academy, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.ftfacademy.co.uk (the “Site”) and our Services.

If you have any questions, please contact us at info@ftfacademy.co.uk.

1. Who We Are

FTF Academy
Website: www.ftfacademy.co.uk
Email: info@ftfacademy.co.uk

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following information:

  • Personal Identification Information: Name, date of birth, address, email address, phone number, emergency contact details.

  • Participant Information: Health conditions, allergies, relevant medical history (to ensure safe participation).

  • Payment Information: Payment details (processed securely by our payment processors).

  • Usage Data: Information about how you use our website (e.g., IP address, browser type, pages viewed).

  • Communications: Records of correspondence with you (including email and messages).

3. How We Use Your Information

We use your information to:

  • Register you or your child for our programs.

  • Provide and manage our training services.

  • Communicate with you about bookings, updates, and safety information.

  • Process payments and issue invoices.

  • Comply with legal obligations and safeguarding requirements.

  • Improve our website and services.

4. Legal Bases for Processing

Under UK data protection law, we rely on the following legal bases:

  • Contract: Processing necessary to perform a contract with you.

  • Consent: Where you have given clear consent (e.g., marketing communications).

  • Legal Obligation: Compliance with the law (e.g., health and safety, safeguarding).

  • Legitimate Interests: For our operational interests (e.g., ensuring security and improving services), unless these are overridden by your rights.

5. How We Share Your Information

We will never sell your personal information. We may share your data with:

  • Payment processors for secure transactions.

  • IT service providers who support our website.

  • Professional advisors (e.g., insurers, lawyers) if required.

  • Authorities or regulators where legally obliged (e.g., safeguarding concerns).

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. How We Store and Protect Your Data

  • We take appropriate security measures to protect your information.

  • Data is stored securely on password-protected systems within the UK or the EEA.

  • We retain personal data only as long as necessary to fulfill the purposes we collected it for, including any legal or reporting requirements.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data in certain circumstances.

  • Restriction: Ask us to restrict processing in certain situations.

  • Objection: Object to processing based on our legitimate interests.

  • Data Portability: Request transfer of your data to another organisation.

  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise your rights, email us at info@ftfacademy.co.uk.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device. You can manage cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

9. Children’s Privacy

We collect information about children who participate in our programs. This is necessary to provide safe and effective training. We always seek consent from a parent or legal guardian when required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website. We encourage you to review it regularly.

11. Complaints

If you are concerned about how we handle your data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

FTF Academy
Email: info@ftfacademy.co.uk
Website: www.ftfacademy.co.uk